Terms of Service



Terms of Service:

Osho Garment Finishers & Launderers Pvt. Ltd is pleased to provide professional pick-up and delivery laundry services to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Your use of Osho Garment Finishers & Launderers Pvt. Ltd services (“Services”) indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully and let us know if you have any questions. We look forward to doing business with you! This agreement is strictly between Osho Garment Finishers & Launderers Pvt. Ltd., its customers and services provided by parties subcontracted by Osho Garment Finishers & Launderers Pvt. Ltd., and does not in any way constitute or imply any relationship with any other parties.


Osho Garment Finishers & Launderers Pvt. Ltd. Associates

Osho Garment Finishers & Launderers Pvt. Ltd. Associates are independent contractors of Osho Garment Finishers & Launderers Pvt. Ltd. Osho Garment Finishers & Launderers Pvt. Ltd. Associates are responsible for establishing routines with respect to your service needs, such as pick-up/drop-off schedules, specific laundering instructions and personal preferences. Osho Garment Finishers & Launderers Pvt. Ltd. Associates have independent control over the means and methods of providing services as well as the products used in your laundering care. Each Osho Garment Finishers & Launderers Pvt. Ltd. Associate, however, is held to the high standards of customer service and quality performance established by Osho Garment Finishers & Launderers Pvt. Ltd.. If you ever have a praise, problem or concern with your service, please do not hesitate to contact your Associate directly or Osho Garment Finishers & Launderers Pvt. Ltd. Both Osho Garment Finishers & Launderers Pvt. Ltd. and your Associate value your business and care about providing excellent service to you.

Pick-up/Delivery

Schedule. All services will be provided by a Osho Garment Finishers & Launderers Pvt. Ltd. Associate assigned to you. Pick-up/Delivery will take place on a pre-determined day and frequency, except on certain holidays, as determined by you and your Osho Garment Finishers & Launderers Pvt. Ltd. Associate. Osho Garment Finishers & Launderers Pvt. Ltd. or you may change the pre-determined pick-up/delivery times, permanently or temporary, with advance notice by either your or Osho Garment Finishers & Launderers Pvt. Ltd. to the other. Osho Garment Finishers & Launderers Pvt. Ltd. requires at least 1 day notice prior to any change.

Procedure and Terms

Osho Garment Finishers & Launderers Pvt. Ltd. will provide each customer with a Osho Garment Finishers & Launderers Pvt. Ltd. transparent polyurethane garment covers.
Osho Garment Finishers & Launderers Pvt. Ltd. and its subcontractors are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick-up or delivery. Osho Garment Finishers & Launderers Pvt. Ltd. will not leave items in the possession of any other person that is not the owner of those items unless the owner has given prior written consent. The customer is responsible for ensuring that his/her Laundry Bag is delivered safely to the Osho Garment Finishers & Launderers Pvt. Ltd. Associate.

Missed/Unattended Pick-up or Delivery

If the customer misses a scheduled delivery, the customer must coordinate with their Osho Garment Finishers & Launderers Pvt. Ltd. Associate to reschedule the delivery during the next available delivery time. Customer may be subject to a missed pick up fee of Rs.100-00 or missed drop off fee of RS100-00 for failing to notify their Associate prior to the scheduled pick up/delivery.

Payment

The customer must pay the agreed upon charges immediately after the service. Garments will not be handed over until Osho Garment Finishers & Launderers Pvt. Ltd. has received payment in full. Services that have been paid for but go unused do not carry over from week to week or from service term to service term. All online payments are made through Osho Garment Finishers & Launderers Pvt. Ltd.’s secured payment system or as an ACH debit directly from their checking account via Osho Garment Finishers & Launderers Pvt. Ltd.’s invoice. Osho Garment Finishers & Launderers Pvt. Ltd. accepts cash and does accept cheques for commercial accounts only. Contact us at info@oshodrycleaning.com if you wish to coordinate such a payment. Osho Garment Finishers & Launderers Pvt. Ltd. reserves the right to change prices at any time. Payment can be made directly to the Osho Garment Finishers & Launderers Pvt. Ltd. Associate.

Refunds ****

Except as described in this paragraph, all sales are final and all payments are non-refundable. A customer who has signed up for a prepaid package plan will have the right to cancel his or her contract within fourteen (14) days of signing up for the Osho Garment Finishers & Launderers Pvt. Ltd. service and receive a full refund if no promotional item was received. After such fourteen day period, Osho Garment Finishers & Launderers Pvt. Ltd. shall have no obligation to refund any amounts paid by the customer. If a promotional item was received the sale is final and the payment is non-refundable.

Garment Care

The customer agrees not to include any of the following items inside their Laundry Bag (i) non-washable items, (ii) items that are labeled for hand washing and/or dry cleaning only, or (iii) any other items not meant for laundering.
The customer is responsible for any and all damage caused by any items left in the customer’s clothing or Laundry Bag that causes damage to the clothing of any customer, the cleaning machines, or any other property of the Osho Garment Finishers & Launderers Pvt. Ltd. Associate.
Osho Garment Finishers & Launderers Pvt. Ltd. desires to provide high quality laundering services and will use all reasonable precautions to avoid damage to clothes. Osho Garment Finishers & Launderers Pvt. Ltd. and its Osho Garment Finishers & Launderers Pvt. Ltd. Associates, however, are not liable for any damage due to normal laundering of items, cleaning of items without care instructions, for dry clean items placed inside Laundry Bags, damage resulting from items left in the clothing, bleeding of colors, shrinking or any other alteration resulting from normal washing procedures. Osho Garment Finishers & Launderers Pvt. Ltd. will follow any reasonable instructions provided by the customer, including water or drying temperatures. Osho Garment Finishers & Launderers Pvt. Ltd. Associates do not read cleaning instruction labels and is not responsible for special care items, such as dry clean only items, which are included in the Laundry Bag. Although Osho Garment Finishers & Launderers Pvt. Ltd. Associates use their best efforts to remove stains, stain removal is not guaranteed. Osho Garment Finishers & Launderers Pvt. Ltd. Associates may refuse to clean any garment at their sole discretion.
Osho Garment Finishers & Launderers Pvt. Ltd. will re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned, at no additional cost. Osho Garment Finishers & Launderers Pvt. Ltd. and its subcontractors are not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags. Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the client is notified that there is a possibility of zipper issues while following normal wash procedures, and Osho Garment Finishers & Launderers Pvt. Ltd does not accept any liability for such issues.

Inventory Sheets

Inventory sheets are available upon the request of the customer. The customer should fully and accurately complete this sheets and include them in the Laundry Bag. Osho Garment Finishers & Launderers Pvt. Ltd. and the Osho Garment Finishers & Launderers Pvt. Ltd. Associate are not responsible for any item which does not appear on the inventory sheet. We will notify you immediately if there is any discrepancy between what appears on the inventory sheet and the items in the Laundry Bag. Such discrepancies may cause delays as we will not proceed with washing without resolving the discrepancy with you. Osho Garment Finishers & Launderers Pvt. Ltd. reserves the right to complete an inventory sheet for customers who have not provided one themselves without notice to the customer.

Reporting Lost or Damaged Items

Missing or damaged items must be reported to Osho Garment Finishers & Launderers Pvt. Ltd. within 24 hours of return of your laundered clothes. Failure to report the missing or damaged item(s) within 24 hours shall remove any liability of Osho Garment Finishers & Launderers Pvt. Ltd. for the missing or damaged item. In the event that any item is lost or damaged by Osho Garment Finishers & Launderers Pvt. Ltd., Osho Garment Finishers & Launderers Pvt. Ltd. will issue the customer a refund or credit for the value of that item which shall be 10 times the washing charges of the item. Osho Garment Finishers & Launderers Pvt. Ltd. and Osho Garment Finishers & Launderers Pvt. Ltd. Associates are not liable for any preexisting damage to a garments or other item and reserves the right to return any item without cleaning it if any preexisting damage is found or if we have a concern about the colorfastness or the age or weakness of the fabric.

Use of Third-Party Providers

Osho Garment Finishers & Launderers Pvt. Ltd. reserves the right to utilize any outside vendor, contractor or other person or business to provide services under this Agreement, Providers, without notice to the customer. Osho Garment Finishers & Launderers Pvt. Ltd. is not liable for any damage or loss due to the acts or omissions of Providers or any third party provider.

Confidentiality and Disclaimer

Osho Garment Finishers & Launderers Pvt. Ltd. takes privacy and personal information seriously. Osho Garment Finishers & Launderers Pvt. Ltd. uses customer information to provide services, to process payment, facilitate billing, and for any other purpose reasonably necessary to provide services under this Agreement. Additionally, personal information may be disclosed when required by law necessary to enforce this Agreement or necessary to protect the rights, interests, property of safety of Osho Garment Finishers & Launderers Pvt. Ltd., it’s Osho Garment Finishers & Launderers Pvt. Ltd. Associates or others. From time-to-time, we also may send merchant service announcements, newsletters, and periodic notices about specials and new products.

Limits Of Liability and Disclaimer

Osho Garment Finishers & Launderers Pvt. Ltd.’s liability shall be limited to general money damages in a maximum amount not to exceed the charges for incurred by customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of Osho Garment Finishers & Launderers Pvt. Ltd.’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. Osho Garment Finishers & Launderers Pvt. Ltd. disclaims all warranties, express or implied, with respect to Osho Garment Finishers & Launderers Pvt. Ltd. Associates and the services rendered to the customer, including without limitation warranty of merchantability and warranty of fitness for a particular purpose. UNDER NO CIRCUMSTANCES SHALL OSHO GARMENT FINISHERS & LAUNDERERS PVT. LTD. OR OSHO GARMENT FINISHERS & LAUNDERERS PVT. LTD. ASSOCIATES BE LIABLE TO CLIENT OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM THIS AGREEMENT, PROVISION OF SERVICES HEREUNDER OR ACTS OR OMMISSIONS OF OSHO GARMENT FINISHERS & LAUNDERERS PVT. LTD. ASSOCIATES SUCH AS, BUT NOT LIMITED TO,LOSS OF USE; LOSS OF REVENUE, ANTICIPATED PROFITS OR LOST BUSINESS; COSTS OF DELAY; PERSONAL OR PROPERTY DAMAGE, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.

Mediation

All disputes are subject to the jurisdiction of Kolkata courts only.

Miscellaneous

Upon Client’s authorization to commence work or Client’s signature hereon, whichever occurs first, the terms of this Agreement shall be binding upon parties until such time as either party terminates the Agreement in writing. This Agreement constitutes the entire understanding between the parties and supersedes any other prior understandings or agreements, written or oral, between the parties; its terms can be modified or waived only by a written amendment to this Agreement, signed by both parties, and no course of conduct, failure or delay shall affect the validity, binding effect or enforceability of this Agreement or be considered an implied waiver. This Agreement shall be governed in all respects by the laws of India. Neither Client nor Osho Garment Finishers & Launderers Pvt. Ltd. shall be liable to the other for any failure or delay in its performance due to any cause beyond its control, including acts of war, acts of God, earthquake, riot, sabotage, labor shortage or dispute, Internet interruption, government acts, and other similar events. Osho Garment Finishers & Launderers Pvt. Ltd. shall be entitled to reimbursement for its expenses, including court costs, and reasonable attorney’s fees, expenses and cost in any action against Client. Each provision of this Agreement shall be interpreted in such manner to be effective and valid under any applicable law, but if any provision is held to be invalid, illegal or unenforceable, then such provision shall be reformed, construed and enforced as if such provision had never been contained herein. Osho Garment Finishers & Launderers Pvt. Ltd. reserves the right to discontinue services at its discretion. In such case, any pre-paid fees for which services have not been provided will be refunded to the client. Client consents to being photographed and filmed by Osho Garment Finishers & Launderers Pvt. Ltd. in connection with his/her use of services. In addition, Client assigns to Osho Garment Finishers & Launderers Pvt. Ltd. any copyright interest and right of publicity that may arise as a result of such filming or photography. This permission continues after a Client’s death, disability or termination of this Agreement. Client will not be given any additional compensation for Osho Garment Finishers & Launderers Pvt. Ltd.’s use of photographs or films.
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